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Last Updated: January 15, 2026 · Effective under US Federal and State Laws including HIPAA and CCPA
We respect your privacy and are committed to protecting your personal and health information in compliance with all applicable laws.
We collect your full name, date of birth, email address, phone number, residential address, government-issued ID, emergency contact information, and insurance policy details when you register, book appointments, or use our healthcare services.
As a healthcare provider, we collect protected health information including medical history, current symptoms, diagnoses, prescription medications, lab results, imaging reports, allergy profiles, immunization records, treatment notes, and clinical outcomes. This PHI is protected under HIPAA regulations with strict confidentiality requirements.
We collect insurance policy details including carrier name, policy number, group number, subscriber information, copay and deductible status, billing addresses, payment methods (credit card, HSA, FSA), and claims history to process reimbursements, verify coverage, and manage your account payments.
When you use our website or patient portal, we automatically collect device information (type, operating system, browser version), IP address, geolocation data (city/region level), time zone settings, pages viewed, appointment booking patterns, click behavior, and interaction logs to improve platform functionality and security.
We use essential cookies for portal login and appointment booking, functional cookies to remember user preferences, and analytics cookies to measure site performance. We do not sell your data for advertising purposes. You may disable non-essential cookies in your browser settings, though some features may be affected.
Your information is used to provide healthcare services including diagnosis, treatment planning, prescription management, specialist referrals, telehealth visits, care coordination, treatment monitoring, follow-up communications, and preventive health recommendations.
We use your data for appointment scheduling, insurance verification, claims submission, payment processing, prior authorizations, customer support, quality improvement initiatives, internal audits, and compliance with healthcare regulations including HIPAA and state laws.
With your explicit consent, we send appointment reminders, health education materials, wellness newsletters, preventive care alerts, and service updates. You may opt out of marketing communications at any time while still receiving essential clinical messages related to your ongoing care.
De-identified health data may be used for approved research on treatment outcomes, disease patterns, and healthcare quality improvement. You may opt out of research uses without affecting your clinical care. We never sell your data to third parties for any purpose.
Your health information is shared with your licensed care team including physicians, nurse practitioners, physician assistants, specialists, pharmacists, therapists, and other providers involved in your treatment. All team members are bound by strict confidentiality and HIPAA obligations.
We share necessary data with insurance carriers for claims processing, laboratory partners for test results, pharmacy partners for prescriptions, referral specialists for coordinated care, and HIPAA-compliant technology vendors who support our operations under strict data protection agreements.
We may disclose your information to public health authorities for disease reporting, to law enforcement with valid legal process (subpoena or court order), to government agencies for compliance audits, to coroners or medical examiners, and as otherwise required by US federal or state law including HIPAA.
We protect your data using AES-256 encryption for stored information, TLS 1.3 for data transmission, multi-factor authentication for system access, HIPAA-compliant infrastructure, SOC 2 Type II certified data centers, quarterly security audits, and regular staff training on data protection practices.
We retain health records for the longer of 7 years from the last treatment date or as required by applicable state law (up to 10 years in some jurisdictions). Insurance and billing records are retained for 7 years. After retention periods, data is securely anonymized or destroyed using industry-standard methods.
Under HIPAA, you have the right to: access your health records (receive a copy within 30 days), request amendments to inaccurate or incomplete information, receive an accounting of disclosures, request restrictions on certain uses and disclosures, request confidential communications, and obtain an electronic copy of your records in portable format.
California residents have additional rights including: knowing what personal information is collected, requested deletion of data (subject to legal exceptions), opting out of data sales (we do not sell data), limiting use of sensitive personal information, and protection against discrimination for exercising privacy rights. Contact us for CCPA requests.
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), and Nevada (NRS 603A) have additional privacy rights including access, correction, deletion, data portability, and opt-out of targeted advertising. We honor these rights as required by applicable state law.
In the event of a data breach affecting your unsecured protected health information, we will notify you by mail or email within 60 days of discovery as required by HIPAA. Notification will include the nature of the breach, affected data types, and recommended protective actions to safeguard your information.
Our services are not directed to children under 13. For minors under 18, we require parental or legal guardian consent before collecting any health information. We do not knowingly collect personal information from children without verifiable parental consent. Parents may review or request deletion of their child's information at any time.
For questions, complaints, or to exercise your privacy rights: email: info@healthylivingstrength.com · phone: +1 714-593-8756 · mail: Healthy Living Strength, 6061 Kenwick Cir, Huntington Beach, CA 92648, USA. We respond to all privacy requests within 30 days. You may also file a complaint with the US Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.
Last Updated: 2026 · Governed by US Laws
By using Healthy Living Strength services, you agree to be legally bound by these Terms & Conditions. Please read them carefully. If you do not agree, please discontinue use of our services immediately.
By accessing, browsing, or using Healthy Living Strength's website, patient portal, mobile interfaces, telehealth platforms, or healthcare services, you acknowledge that you have read, understood, and agree to these Terms. These Terms apply to all users including patients, visitors, authorized representatives, and healthcare providers.
You must be at least 18 years old to establish care independently. Minors require consent from a parent or legal guardian. You must provide accurate, complete, and current information during registration. We reserve the right to verify age, identity, insurance eligibility, and legal authority at any time.
Healthy Living Strength does not provide emergency medical care. If you are experiencing a medical emergency including chest pain, difficulty breathing, severe bleeding, sudden numbness, loss of consciousness, or suicidal thoughts, call 911 immediately or go to the nearest emergency room. Our patient portal and messaging systems are not monitored 24/7 for urgent medical needs.
We provide primary care, telehealth consultations, specialist referrals, preventive health services, chronic disease management, mental health support, wellness programs, and health education. Clinical services are delivered by licensed independent practitioners who follow their own professional standards and clinical judgment within their scope of practice.
By accepting these Terms, you acknowledge that you have been informed about the potential benefits, risks, alternatives, and possible side effects of recommended treatments. You agree to disclose all relevant health information including medications, allergies, supplements, and medical history. You may withdraw consent for specific treatments at any time.
Licensed practitioners including physicians, nurse practitioners, and physician assistants are independent contractors or employed clinicians, each responsible for their own clinical judgments, diagnoses, treatment decisions, and professional conduct. Healthy Living Strength facilitates administrative coordination but does not direct or interfere with independent clinical practice or medical judgment.
Appointments are subject to provider availability and may be scheduled online or by phone. We require 24 hours' notice for cancellations or rescheduling. Late cancellations (less than 24 hours) incur a $50 fee. No-shows without any notice incur the full appointment fee. Exceptions may be made for genuine emergencies at our sole discretion.
Payment is due at the time of service unless insurance verification is completed in advance. We accept credit cards, debit cards, HSA, FSA, and cash payments. For approved insurance plans, we will bill your carrier directly as a courtesy. You remain fully responsible for any copays, deductibles, coinsurance, or uncovered amounts regardless of insurance determinations.
Balances unpaid after 60 days may accrue interest at 1.5% monthly (18% APR). Accounts over 90 days past due may be referred to a collections agency. You are responsible for any collection costs, attorney fees, or legal expenses incurred to recover unpaid balances as permitted by USA law and the federal Fair Debt Collection Practices Act.
We make reasonable efforts to verify insurance coverage and benefits prior to services, but we cannot guarantee coverage amounts, payment timing, or claim approval. Coverage determinations are solely made by your insurance carrier based on your specific plan. You are responsible for understanding your plan's benefits, limitations, exclusions, and out-of-network policies. We are not liable for coverage denials or unexpected patient balances.
Prescriptions for medications are issued at practitioner discretion based on clinical need, medical history, and applicable laws. We comply with all federal DEA regulations and state controlled substance laws. You are responsible for disclosing all current medications, supplements, and allergies to avoid adverse interactions. We do not prescribe controlled substances via telehealth in all states.
Our patient portal provides secure messaging, appointment scheduling, telehealth video visits, prescription refill requests, and medical record access. You are responsible for maintaining the confidentiality of your login credentials. Portal messages are not monitored for emergencies. We may communicate with you via email, SMS text messages, or push notifications as permitted by your consent and applicable law.
Healthy Living Strength does not guarantee specific health outcomes, cure rates, or treatment success. Individual responses to treatments vary significantly based on genetics, adherence to care plans, concurrent medical conditions, lifestyle factors, and other variables. Testimonials on our website reflect individual experiences and are not guarantees of your personal results. Past clinical outcomes do not predict future results.
Services and platform are provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy. We do not warrant that the platform will be uninterrupted, error-free, secure, free of viruses, or that defects will be corrected. Some jurisdictions do not allow warranty disclaimers, so this provision may not apply to you.
To the maximum extent permitted by USA law, Healthy Living Strength's total liability for any claim arising from these Terms or your use of our services is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages including lost wages, pain and suffering, emotional distress, loss of health improvement expectations, or medical complications.
You agree to indemnify, defend, and hold Healthy Living Strength harmless from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your failure to disclose accurate health information, your misuse of our services, or your infringement of any third-party rights including medical malpractice claims against independent practitioners.
These Terms are governed by the laws of the United States of America, without regard to conflict of laws principles. Any dispute arising from these Terms shall be governed by USA and applicable federal law including HIPAA, the Affordable Care Act, and the Federal Arbitration Act.
Any dispute shall first be attempted to resolve informally for 30 days via written notice to info@healthylivingstrength.com. If unresolved, disputes shall be resolved through binding arbitration under AAA Consumer Arbitration Rules in USA. You waive the right to a jury trial, class actions, class arbitrations, and representative actions. For permitted court proceedings (e.g., injunctive relief, small claims), venue shall be exclusively in USA.
We may suspend or terminate your patient relationship immediately, without prior notice, for violation of these Terms, non-payment of outstanding balances, suspected fraud, insurance fraud, abusive or threatening behavior toward staff, or as required by law or regulatory authority. You may terminate your patient relationship at any time by providing written notice. Upon termination, you remain liable for outstanding fees and may request transfer of your medical records to another provider.
These Terms constitute the entire agreement between you and Healthy Living Strength, superseding any prior agreements or understandings. For questions, notices, or legal correspondence: email: info@healthylivingstrength.com · phone: +1 714-593-8756 · mail: Healthy Living Strength, 6061 Kenwick Cir, Huntington Beach, CA 92648, USA. We respond to inquiries within 5 business days. Material changes to these Terms will be notified via email 30 days in advance. Your continued use after changes constitutes acceptance.
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